Terms & Conditions – PrepXperts

PREPXPERTS ONLINE ACADEMY

Terms and Conditions

We Respect you. Please reciprocate the same. Let’s Achieve success together!

Please read these Terms and Conditions carefully before accessing or using any service offered by PrepXperts Online Academy. These Terms constitute a legally binding agreement between you and PrepXperts Online Academy and govern your use of our platform, courses, resources, and all related services. Accessing or using our Platform in any capacity signifies your full acceptance of these Terms.

Important Notice: If you do not agree to any part of these Terms, you must discontinue access to this Platform immediately. Continued use of the Platform constitutes ongoing acceptance of these Terms and any future amendments.

1. Definitions

For the purposes of these Terms, the following definitions apply:

"Platform": refers to the PrepXperts Online Academy website, mobile applications, portals, learning management system, and all associated digital services.
"Academy" / "we" / "us" / "our": refers to PrepXperts Online Academy and its authorised representatives.
"User" / "you" / "your": refers to any individual who registers for, accesses, or interacts with the Platform in any capacity.
"Course Content": refers to all educational material provided through the Platform, including but not limited to video lectures, study notes, practice questions, mock examinations, and downloadable resources.
"Mentor": refers to qualified medical professionals and subject-matter experts who deliver instruction, guidance, or live sessions through the Platform.
"Subscription": refers to a time-bound or course-bound paid access plan granted to a User upon purchase.

2. Acceptance of Terms

By creating an account, enrolling in any course, or otherwise accessing the Platform, you confirm that:

Work through the systems sequentially for each paper. For FOP, cover each clinical system — respiratory, cardiovascular, neurology, neonatology, gastroenterology, endocrinology — making sure you understand UK clinical guidelines rather than just disease mechanisms. The FOP paper is UK-standard medicine. Growth charts, development red flags, NICE guidelines, and safeguarding protocols are tested in ways that catch international candidates who have only studied disease management.

You have read, understood, and agree to be legally bound by these Terms and Conditions.
You consent to the collection and use of your information as described in our Privacy Policy.
You have the legal capacity and authority to enter into a binding agreement.
You are accessing the Platform for lawful, personal, and non-commercial educational purposes unless a separate written agreement exists with the Academy.

The Academy reserves the right to amend these Terms at any time. Material changes will be communicated via email or a prominent notice on the Platform at least 14 days prior to taking effect. Your continued use of the Platform after any amendments become effective constitutes acceptance of the revised Terms.

3. Eligibility

To register and use the Platform, you must:

For FOP specifically, the Clinical Cases for MRCPCH Foundation of Practice book is a strong companion — it mirrors the exact question style and helps you develop the clinical reasoning the exam requires rather than just knowledge recall. TAS candidates benefit from a similar case-based resource: Clinical Cases for MRCPCH Theory and Science maps 50 clinical cases directly to the examination syllabus.

Be a minimum of 18 years of age at the time of registration.
Be a medical professional, healthcare student, postgraduate trainee, or an individual enrolled in a recognised medical education programme.
Possess the legal capacity to enter into a binding contract under the laws of your country of residence.
Not be subject to any legal prohibition that would prevent you from accessing or using the Platform.
Provide accurate, truthful, and up-to-date information at the time of registration and throughout your use of the Platform.

PrepXperts Online Academy reserves the right to verify eligibility, refuse registration, or revoke access at its sole discretion where eligibility requirements are found to be unmet or have been misrepresented.

4. User Accounts

4.1 Account Registration

When creating your account, you agree to:

Provide complete, accurate, and current information in all required fields.
Keep your account credentials — including your email address and password — up to date at all times.
Ensure that only you use your account; account sharing or transfer is strictly prohibited.
Promptly notify us of any suspected unauthorised access, security breach, or compromise of your account at support@prepxperts.com.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account. PrepXperts Online Academy cannot and will not be held liable for any loss, damage, or breach arising from your failure to safeguard your account. We strongly recommend using a strong, unique password and enabling any available two-factor authentication.

4.3 Account Suspension & Termination

You may close your account at any time by submitting a written request to our support team. The Academy reserves the right to suspend or permanently terminate your account — without prior notice and without liability — if we determine that you have breached any provision of these Terms, engaged in fraudulent activity, or posed a risk to the Platform or its users.

5. Platform and Services

PrepXperts Online Academy provides a specialised medical examination preparation platform offering, but not limited to, the following services:

Structured preparatory courses for postgraduate and licensing examinations including MRCP, MRCPCH, MRCOG, MRCEM, MRCPI, MRCS, FCPS, and other internationally recognised medical assessments.
Video lectures, recorded sessions, and live webinars delivered by qualified medical mentors.
High-yield study notes, illustrated flashcards, and downloadable revision materials.
Timed practice question banks, mock examinations, and performance analytics.
One-to-one or group mentorship sessions with specialist physicians and examiners.
Peer-to-peer discussion forums and study communities.
Digital certificates of completion issued upon meeting stipulated course requirements.
Personalised study plans and progress-tracking dashboards.

The Academy reserves the right to modify, expand, limit, or discontinue any service or feature at any time. Where changes are material, reasonable prior notice will be provided. We are not liable for any inconvenience arising from the temporary unavailability of services due to maintenance, upgrades, or unforeseen circumstances.

6. Course Content and Access

6.1 Licence to Access

Upon successful enrolment in any free or paid course, the Academy grants you a limited, personal, non-exclusive, non-transferable licence to access and view the relevant course content solely for your own personal, non-commercial educational purposes. This licence does not confer any ownership rights over the content and is subject to full compliance with these Terms.

6.2 Prohibited Use of Content

You expressly agree not to:

Download, copy, reproduce, distribute, or share any course material, in whole or in part, without prior written authorisation from the Academy.
Screen-record, screenshot, transcribe, or otherwise capture video or audio content from the Platform.
Share your account login credentials, access links, or any course materials with third parties.
Upload, post, or republish Platform content on any external website, social media channel, or file-sharing service.
Use any course content for commercial teaching, training, or monetisation purposes without a separate written licensing agreement.
Reverse-engineer, decompile, or tamper with any aspect of the Platform's technical infrastructure.
Remove, alter, or obscure any copyright, watermark, or proprietary notice embedded in course materials.

6.3 Certificates of Completion

Certificates are issued digitally upon successful completion of all assessments and requirements associated with a course. These certificates attest to the completion of an educational programme and do not constitute, nor should they be represented as, a professional medical licence, regulatory qualification, or specialty accreditation unless explicitly and formally designated as such by the relevant issuing body.

7. Intellectual Property Rights

All content, materials, and functionality available on the Platform — including but not limited to course videos, study notes, question banks, graphics, logos, icons, software, and interface design — are the exclusive intellectual property of PrepXperts Online Academy or its licensed content contributors, and are protected under applicable copyright, trademark, and intellectual property laws.

The name “PrepXperts Online Academy,” its logo, and associated branding elements are registered or unregistered trademarks of the Academy. Unauthorised use of any of these marks — in any form, medium, or context — is strictly prohibited without prior written permission.

7.1 User-Generated Content

When you submit content to the Platform — including discussion forum posts, comments, study notes, or feedback — you grant PrepXperts Online Academy a non-exclusive, worldwide, royalty-free, perpetual licence to use, reproduce, display, adapt, and distribute such content in connection with the operation and promotion of the Platform. You represent that you own or have the necessary rights to any content you submit, and that such content does not infringe the rights of any third party.

8. Payments, Subscriptions, and Refunds

8.1 Pricing and Fees

All course and subscription fees are displayed on the Platform in the applicable currency at the time of enrolment. Prices are subject to change without notice; however, changes will not affect enrolments that have already been confirmed and paid. Applicable taxes or transaction charges may be added at checkout in accordance with local regulations.

8.2 Payment Processing

Payments are securely processed through authorised third-party payment gateways. By submitting payment, you represent and warrant that you are the authorised holder of the payment method used and that the payment information provided is accurate and complete. The Academy does not store your full payment card details.

8.3 Refund Policy

PrepXperts Online Academy operates the following refund policy:

Refund requests must be submitted within 7 calendar days of the date of purchase.
At the time of the refund request, no more than 20% of the course content may have been accessed.
No certificate of completion must have been issued for the relevant course.
Courses or subscriptions obtained through promotional codes, bundle offers, scholarships, or complimentary access are non-refundable.
Live mentorship sessions, webinars, or workshops that have already taken place are non-refundable.
Approved refunds will be processed within 7 to 10 working days to the original payment method.

To request a refund, please contact our support team at support@prepxperts.com with your order reference, account email, and the reason for the request. All refund decisions are made at the Academy’s discretion and are final.

9. User Conduct and Responsibilities

By using the Platform, you agree to engage in a manner that is respectful, lawful, and in keeping with the professional standards expected of the medical community. You expressly agree NOT to:

Violate any applicable local, national, or international law or regulation.
Post, transmit, or share content that is defamatory, offensive, threatening, abusive, discriminatory, or otherwise harmful.
Impersonate any person, institution, or entity, or misrepresent your credentials, professional qualifications, or affiliation.
Engage in any form of academic dishonesty, including but not limited to cheating on assessments, sharing examination questions, or circumventing assessment integrity measures.
Use automated tools, bots, data scrapers, or similar technologies to access, extract, or interact with the Platform without express written permission.
Attempt to gain unauthorised access to any restricted area of the Platform, its servers, or any associated systems.
Upload, distribute, or introduce any malware, ransomware, viruses, or other harmful code to the Platform.
Harass, intimidate, bully, or discriminate against other users, mentors, or Academy staff.
Use the Platform for any unsolicited commercial communication, advertising, or solicitation.
Circumvent, disable, or otherwise interfere with any security or access-control feature of the Platform.

Violations of this section may result in immediate suspension or permanent termination of your account, without refund, and may be reported to the appropriate legal or regulatory authorities.

10. Mentorship and Live Sessions

Where the Platform provides access to live mentorship sessions, webinars, or group calls, the following additional conditions apply:

Sessions must be booked in advance through the Platform's scheduling interface. Late arrivals beyond 10 minutes of the scheduled start time may forfeit their slot without compensation.
Recording of any live session — whether audio, video, or screen capture — by Users is strictly prohibited unless explicit written consent is obtained from the Academy and the mentor.
Session content and mentor advice are provided for educational guidance only and must not be construed as personalised medical advice or a clinical consultation.
Users are expected to maintain professional decorum during all interactions with mentors and other participants.
The Academy reserves the right to remove a User from a live session without notice if they are found to be in breach of any conduct requirement.

11. Disclaimers

11.1 Educational Purpose Only

All content made available through PrepXperts Online Academy is provided strictly for educational and examination preparation purposes. Nothing on the Platform constitutes, or should be interpreted as, clinical or personalised medical advice, a diagnostic opinion, a treatment recommendation, or a substitute for consultation with a qualified and registered healthcare professional. Users must exercise their own professional judgement in all clinical situations.

11.2 "As Is" Availability

The Platform is provided on an “as is” and “as available” basis without any warranty of any kind, whether express, implied, statutory, or otherwise. To the fullest extent permitted by applicable law, PrepXperts Online Academy expressly disclaims all implied warranties including, but not limited to, warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

The Academy does not warrant that:

The Platform will be available continuously, free from interruptions, or error-free.
The content provided will be complete, current, or free from inaccuracies.
The Platform is free from viruses or other technologically harmful components.
Defects or errors in the Platform will be corrected within any particular timeframe.
Exam success is guaranteed as a result of using the Platform's services.

12. Limitation of Liability

To the maximum extent permissible under applicable law, PrepXperts Online Academy, its directors, officers, employees, mentors, affiliates, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from or in connection with:

Your access to, use of, or inability to access or use the Platform or any of its services.
Any reliance placed on the accuracy, completeness, or suitability of any content on the Platform.
Any unauthorised access to or alteration of your account, data, or transmissions.
The conduct or content of any third party on the Platform, including other users or mentors.
Any failure to meet examination requirements or to achieve any particular outcome.
Any interruption, suspension, or discontinuation of the Platform or any of its services.

In any event, the Academy’s maximum aggregate liability to you for any claim arising under these Terms shall not exceed the total fees actually paid by you to the Academy during the twelve (12) months immediately preceding the event giving rise to the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless PrepXperts Online Academy, its directors, employees, mentors, contractors, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Platform in violation of these Terms; (b) any content you submit or transmit through the Platform; (c) your violation of any applicable law or the rights of any third party; or (d) any misrepresentation made by you in connection with your account or use of the Platform.

14. Privacy and Data Protection

Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection, processing, and use of your personal data as described in our Privacy Policy. PrepXperts Online Academy is committed to handling your personal information responsibly and in compliance with applicable data protection regulations. Our Privacy Policy is available at www.prepxperts.com/privacy-policy.

15. Third-Party Links and Services

The Platform may contain hyperlinks to external websites or third-party services for informational or convenience purposes. PrepXperts Online Academy does not endorse, control, or assume any responsibility for the content, privacy practices, or services of any third-party websites. Accessing such links is entirely at your own risk, and we encourage you to review the terms and privacy policies of any third-party site you visit.

16. Suspension and Termination

The Academy reserves the right to suspend or permanently terminate your access to the Platform, with or without notice and without liability, in the event of:

Any material breach of these Terms.
Fraudulent, abusive, or unlawful conduct.
Payment failure, disputed charges, or non-payment of applicable fees.
Academic dishonesty or examination malpractice.
Conduct that is harmful to other users, mentors, or the Academy's reputation.
Extended inactivity that renders the account dormant, as defined by our internal policy.
A voluntary request submitted by the User.

Upon termination, your licence to access Platform content is immediately and automatically revoked. Clauses that by their nature should survive termination — including intellectual property rights, disclaimers, limitation of liability, and indemnification — shall continue to apply.

17. Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes and claims) shall be governed by and construed in accordance with the laws of Pakistan.

Before initiating any formal legal proceedings, both parties agree to make good-faith efforts to resolve any dispute through direct negotiation. Where a resolution cannot be reached within 30 days, disputes shall be referred to the exclusive jurisdiction of the courts of Lahore, Pakistan.

International users acknowledge that they are accessing the Platform voluntarily and that the laws of their respective countries may differ. Use of the Platform from outside Pakistan is at the User’s own risk and initiative, and compliance with all local laws remains the User’s sole responsibility.

18. Modifications to the Platform and Terms

PrepXperts Online Academy reserves the right to modify, enhance, restructure, or discontinue any part of the Platform or its services at any time and for any reason. Where changes to these Terms are material in nature, we will provide at least 14 days’ advance notice via the registered email address on your account or through a notice published on the Platform. Non-material changes may take effect immediately without notice. It is your responsibility to review these Terms periodically.

19. General Provisions

19.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies published on the Platform, constitute the entire agreement between you and PrepXperts Online Academy with respect to your use of the Platform and supersede all prior agreements, communications, or understandings.

19.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

19.3 Waiver

Any failure by PrepXperts Online Academy to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision. Waivers must be made in writing and signed by an authorised representative of the Academy to be effective.

19.4 Force Majeure

PrepXperts Online Academy shall not be held liable for any delay or failure in performance of the Platform or its services resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, internet outages, cyberattacks, pandemics, or any other force majeure events.

20. Contact Information

If you have any questions, concerns, or formal inquiries regarding these Terms and Conditions, please reach out to us through the following channels: